Practical Guide: 25 Ways to Reclaim Your Identity

Practical Guide: 25 Ways to Reclaim Your Identity My book, You vs. Your Brain - Reclaiming Your Identity - is about learning how your subconsciously-embedded, self-defeating messages in your brain are sabotaging your beliefs, thoughts, feelings and behaviors. The focus is on overcoming these deceptive brain messages to get in touch with your authentic story and [...]

Practical Guide: 25 Ways to Reclaim Your Identity2025-09-26T04:12:46-07:00

The Key to Delighting Customers: Bring a SCARF to Work!

Chris Hurn’s son was distraught. He had left his favorite stuffed giraffe “Joshie” in his hotel room during a recent stay at the Ritz-Carlton. Mr. Hurn, in an effort to placate his distressed son, assured him that Joshie had decided to stay a few extra days on vacation. Mr. Hurn then called the Ritz Carlton [...]

The Key to Delighting Customers: Bring a SCARF to Work!2015-11-10T08:20:17-08:00
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